Shipping policy

At ORLANDO REID WEST, we prioritize the freshness, safety, and timely delivery of our premium New Zealand seafood. Below is our clear and transparent shipping & delivery policy for all domestic and international orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, we arrange fast-track packaging and priority shipment, minimizing waiting and transit time for every order.
2. International Shipping & Delivery Time
We offer worldwide shipping for all seafood products. Our standard international delivery generally takes 7–14 business days, depending on destination country, local logistics, and customs clearance progress. For urgent orders, you can select our expedited shipping option at checkout for faster delivery.
3. Real-Time Shipping Cost Calculation
No hidden fees! All shipping rates are calculated in real time based on your order weight, package size, and delivery destination. The exact shipping cost will be clearly displayed on the checkout page before you complete payment.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or clearance fees, which are determined solely by your local customs authority. These additional charges are the recipient’s responsibility. We highly recommend checking your local import regulations prior to placing an order to avoid unexpected extra costs.
5. Professional Seafood Packaging & Shipping Protection
As a professional seafood supplier, we adopt customized cold-chain and shockproof packaging for all orders. We use high-strength insulated packaging, ice packs, and protective materials to keep products fresh, frozen, and intact during long-distance transit. For high-value orders, optional shipping insurance is available at checkout to provide full protection for your purchase.
6. Delivery Inspection & After-Sales Support
Please inspect your package carefully upon delivery. If you receive damaged, leaked, or severely deformed packaging, please take clear photos, refuse delivery, and contact our support team immediately.
If you find any product defects, freshness issues, or missing items after signing for the package, please notify us within48 hours of delivery with valid photos and videos. Our team will verify the issue promptly and arrange a reasonable solution including replacement, refund, or compensation.
7. Customer Support
If you have any inquiries about shipping status, transit delays, customs clearance, packaging, or after-sales issues, our professional support team is always ready to assist you. We will reply to your messages within 24 working hours to resolve your concerns.
Thank you for shopping with ORLANDO REID WEST. We constantly optimize our cold-chain logistics and packaging solutions to deliver fresh, authentic New Zealand seafood to your door safely and efficiently.